Operations Experience Manager
Core
Store leadership role executing operational standards, customer service, and order fulfillment workflows for a home improvement retail environment.
Role type
Senior IC retail operations manager
Builds
In-store customer experience, order fulfillment, and operational compliance
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
Team leadership, operational execution, customer service, safety compliance, performance management, conflict resolution, inventory management, scheduling, training delivery
Preferred skills
Big box retail experience, home improvement industry knowledge, merchandising experience
Technologies
HDPhone, Bravos, Homers
Responsibilities
Lead Order Fulfillment team for picking, staging, and loading; audit receiving procedures and implement Shrink Action Plans; perform Manager on Duty functions for store opening/closing; coach associates on safety and service policies; manage staffing, attendance, and performance documentation; resolve customer concerns and escalate complex issues.
Seniority
Senior, hands-on IC