ServiceNow Business Analyst
Core
Lead discovery and analysis of requirements for ServiceNow Service Portal, Service Catalog, Workplace, and ITSM capabilities to shape scalable future-state solutions.
Role type
Senior ServiceNow Business Systems Analyst
Builds
ServiceNow Service Portal, Service Catalog, Employee Center readiness assessments, and ITSM workflows
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow platform configuration, requirement gathering, process modeling, functional design documentation, test planning, stakeholder facilitation, Agile backlog management, integration strategy, release coordination, change management
Preferred skills
ServiceNow CSA/CIS certification, Employee Center implementation experience, ITIL 4 certification, REST API integration knowledge, large global organization experience
Technologies
ServiceNow, ITIL, REST, ASP.NET
