IT Support Specialist
Core
First-line IT support specialist managing user accounts, device provisioning, and troubleshooting for a global logistics company.
Role type
IT Support Specialist
Builds
Microsoft 365 environment, device fleet, and user access controls
Domain
Logistics / IT Operations
Required skills
Microsoft 365 administration, Entra ID, Intune, Exchange Online, Windows troubleshooting, iOS troubleshooting, networking fundamentals, PowerShell scripting, identity management, endpoint security, ticket management
Preferred skills
Microsoft certifications (MD-102, MS-102, SC-300, AZ-104), logistics industry experience, international office support experience
Technologies
Microsoft 365, Entra ID, Intune, Exchange Online, Teams, Windows 10/11, iOS, Autopilot, PowerShell, VPN, DNS, DHCP, TCP/IP
Responsibilities
Intake, triage, and resolution of support tickets for endpoints, apps, and network devices; Manage user account lifecycle including onboarding, offboarding, and license assignment; Provision, image, and deploy laptops and mobile devices using Intune and Autopilot; Administer Entra ID, Intune, Exchange Online, and Teams; Troubleshoot mail flow and perform message trace investigations; Support MFA and passwordless authentication; Act as first responder for phishing reports and suspicious activity; Create and maintain runbooks, knowledge base articles, and end-user guides
Seniority
Mid-level, hands-on IC
