Application Support Engineer
Core
Design, develop, test, and implement technical solutions while troubleshooting production incidents to support system reliability and performance for critical business applications.
Role type
Mid-level IC application support engineer (production operations)
Builds
Production-ready code, system improvements, and product enhancements
Domain
Enterprise software, cloud platforms, and highly regulated industries (financial services, insurance, healthcare)
Required skills
Troubleshooting production incidents, analyzing logs/traces/metrics, API-driven architecture understanding, incident/problem/change management processes, risk assessment, software development lifecycle practices
Preferred skills
Enterprise application support, SRE principles, service resiliency, automation, operational process improvement, coordinating technical teams during service disruptions, supporting highly regulated industries
Technologies
Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, Python, COBOL, JCL, CICS, DB2, IMS, MQ, z/OS, Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, Kubernetes, OpenShift, Docker, ServiceNow, Jira, Confluence, AWS, Azure
Responsibilities
Troubleshoot and resolve technical issues and production incidents, analyze systems and processes to identify improvement opportunities, define technical specifications and standards, follow established Software Development Lifecycle practices, identify and manage risks tied to business activities
Seniority
Mid-level, hands-on IC
