VoIP Engineer
Core
Design, deploy, and support enterprise VoIP and CTI systems for healthcare contact centers, integrating voice, chat, and email channels with clinical applications.
Role type
Senior IC VoIP Engineer (Healthcare Contact Center)
Builds
Scalable local- and wide-area network solutions for voice and data communications
Domain
Healthcare + Telecommunications/VoIP
Required skills
Cisco Unified Communications Manager (CUCM), SIP trunking, REST APIs, JSON, SOAP, HL7, FHIR, OAuth, SAML, Cisco Webex Contact Center, HIPAA compliance, network monitoring, capacity planning, rack/cabinet design, vendor coordination
Preferred skills
NovelVox integration, Epic integration, Cisco Emergency Responder, CCIE certification, AI agent implementation
Technologies
Cisco CUCM, Webex, SIP, MPLS, PRI, FXO, FXS, POTS, QoS, Unity, Unity Connection, IM & Presence, CUBE, SRST, HL7, FHIR, JSON, XML, REST, OAuth, SAML, AI Agents
Responsibilities
Architect and implement complex Cisco IPT environments; develop and maintain business-critical voice systems; monitor enterprise platforms and investigate voice issues; lead telephony system evaluations and capacity planning; produce advanced VoIP designs and documentation; guide and mentor less experienced staff; provide rotating 24/7 on-call coverage
Seniority
Senior, hands-on IC with leadership responsibilities