Customer Service Coordinator
Core
Coordinate schedules and dispatch engineers to customer appointments for installation operations, ensuring workloads are balanced and customer visits run smoothly.
Role type
Customer Service Dispatcher / Planner
Builds
Installation service schedules and engineer deployment plans
Domain
Building systems / Engineering services
Required skills
Scheduling, workload balancing, customer communication, computer literacy, problem resolution
Preferred skills
Experience in scheduling or planning, knowledge of security or engineering industry
Responsibilities
Dispatch engineers to customer appointments, balance engineer workloads, coordinate customer visits from start to finish, resolve scheduling issues, support team with materials and follow-up visits
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