Fire Alarm Service Administrative Supervisor
Core
Lead daily fire alarm service operations, coordinate technicians and resources, and ensure safe, efficient job completion for customers.
Role type
Field service supervisor (fire alarm/life safety)
Builds
Reliable fire and life-safety solutions for data centers, healthcare, pharmaceuticals, and other critical industries
Domain
Building systems / Fire safety / Field service
Required skills
Supervisory leadership, scheduling and dispatching, customer service, safety compliance, operational reporting, conflict resolution, team coaching, resource coordination, documentation accuracy, regulatory knowledge (NFPA/OSHA)
Preferred skills
Fire alarm/life safety industry experience, management training, familiarity with service documentation and operational reporting
Technologies
Dispatching systems, work order management tools, safety compliance software
Responsibilities
Oversee daily service operations including scheduling, dispatching, and workload assignments; Provide leadership and coaching to service technicians; Monitor service activity to ensure on-time completion; Coordinate with customers, internal departments, and contractors; Manage escalated customer concerns and service issues; Review work orders and service reports for accuracy and compliance; Promote safety culture and identify job-site hazards; Track performance metrics and investigate complaints; Support staffing, training, and employee development; Manage materials, tools, and equipment allocation; Assist with budgeting and operational planning.
Seniority
Mid-level, hands-on IC supervisor