ServiceNow Senior Analyst
Core
Support the ServiceNow ITSM platform to manage incidents, requests, changes, problems, and knowledge workflows, translating business needs into practical solutions.
Role type
Senior ServiceNow Analyst (ITSM)
Builds
Reliable ITSM functionality and improved user experience for IT teams and business stakeholders
Domain
IT Service Management (ITSM)
Required skills
ServiceNow ITSM configuration, requirement gathering, process documentation, data quality management, reporting, troubleshooting, stakeholder collaboration
Preferred skills
ServiceNow reporting and dashboards, workflow configuration, CMDB management, Agile delivery, system integration
Responsibilities
Configure, test, and deploy ServiceNow updates and workflow improvements; gather and document business requirements for enhancements; assist with data quality, reporting, and KPI tracking; support user acceptance testing and defect resolution; troubleshoot platform issues and coordinate root cause analysis; maintain documentation for process flows and support procedures.
Seniority
Senior, hands-on IC
