ServiceMax Functional Lead
Core
Lead functional design and delivery of ServiceMax and Salesforce-based field service solutions to support operations and improve service processes.
Role type
Senior techno-functional lead (ServiceMax/Salesforce)
Builds
Scalable field service solutions for business stakeholders
Domain
Field service operations, smart buildings, security, HVAC
Required skills
ServiceMax configuration, Salesforce platform architecture, solution design, integration planning, UAT support, technical documentation, user training, team mentorship
Preferred skills
Service Flow Manager, Process Builder, Visual Workflow, ServiceMax GO, Agile/Scrum, Jira, Azure DevOps, Oracle/SQL Server
Technologies
ServiceMax, Salesforce, Service Flow Manager, Process Builder, Visual Workflow, Jira, Azure DevOps, Oracle, SQL Server
Responsibilities
Lead end-to-end solution design and implementation support; Gather and analyze business requirements from field service and operations teams; Translate functional needs into technical specifications; Configure ServiceMax modules (Work Orders, Entitlements, Installed Base, Preventive Maintenance, Dispatch Console); Support Salesforce customizations (workflows, validation rules, custom objects, integrations); Plan and execute integration testing and UAT; Prepare technical and operational documentation; Deliver training to users and support teams; Mentor junior team members
Seniority
Senior, hands-on IC
