Facility Service Coordinator
Core
Front-line customer service and dispatch operations for building maintenance and facilities services at a hospital client site.
Role type
Facilities Service Coordinator (Dispatch Center Operator)
Builds
Work orders and service dispatches for building maintenance teams
Domain
Healthcare facilities management / Building operations
Deliverable
client delivery
Required skills
Customer service, work order management, telephony, priority assessment, troubleshooting, communication, typing proficiency
Preferred skills
Training new team members, demonstrating dispatch capabilities to clients
Responsibilities
Handle inbound service requests via phone/email/web, create and dispatch work orders, assign priority levels, communicate with technicians and external providers, provide customer support, maintain confidentiality
Seniority
Entry-level, individual contributor