Outside Sales-Customer Care Rep-Fire
Core
Maintain and grow sales within a defined customer base and geographical territory, focusing on retention of preventative maintenance contracts and increasing revenue per customer.
Role type
Outside Sales Representative (Customer Care)
Builds
Preventative maintenance contracts and recurring service agreements for building systems
Domain
Building systems, thermal management, energy efficiency
Required skills
sales strategy, account management, customer retention, quota achievement, relationship building, opportunity qualification, territory management
Preferred skills
experience with preventative maintenance contracts, recurring service models, account-based sales, creative problem solving
Technologies
Microsoft Office, Salesforce, Ace, Report to Web
Responsibilities
Maintain and grow sales within an assigned customer base and geographical territory; Manage retention activities within an assigned service agreement customer base; Serve as the primary point of contact for assigned customers; Develop a detailed understanding of each account including key decision makers and equipment; Deliver increased sales against an assigned quota; Report progress and performance metrics to operations and corporate teams
Seniority
Mid-level, individual contributor