Assistant Vice President, Customer Experience Reporting Lead, Consumer Banking Group
Core
Lead the Customer Experience (CE) reporting team to build performance trends, identify metric gaps, and ensure accurate internal and regulatory reporting using data analytics.
Role type
Senior IC Customer Experience Reporting Lead
Builds
Production dashboards & analysis
Domain
Consumer Banking / Regulatory Reporting
Deliverable
dashboards & analysis
Required skills
Team leadership, MIS reporting, Data validation, Regulatory reporting, Process governance, Audit support, Data extraction, Automation, Stakeholder management
Preferred skills
MBA in analytics, iServe reporting knowledge, Customer servicing journey understanding
Technologies
SQL, Python, Qlik Sense, Excel
Responsibilities
Lead and manage the CE Reporting team responsible for CE dashboards and MIS. Ensure accurate and timely internal and regulatory reporting. Drive automation and reporting efficiency initiatives. Build reporting SOPs, controls and governance framework. Support internal and external audits through documentation and walkthroughs.
Seniority
Senior, hands-on IC with people management
