Officer, Branch Relationship Manager, Growth, Consumer Banking Group
Core
Acquire and grow affluent new-to-bank clients (AUM ≥ INR 1M) and deepen wallet share for existing customers through need-based product solutions.
Role type
Branch Relationship Manager (Consumer Banking)
Builds
Deposits, investments, insurance, mortgages, credit cards, and personal loans for individual consumers
Domain
Consumer Banking / Retail Finance
Deliverable
client delivery
Required skills
Relationship management, active sourcing, cross-sell and up-sell, regulatory compliance (KYC/AML), product knowledge, client retention, revenue target achievement
Preferred skills
AMFI/IRDAI/FEDAI/BCSBI certifications, HNI sales experience, MBA
Technologies
I-Banking, M-Banking, Online MF, Debit Card platforms
Responsibilities
Acquire new-to-bank clients with AUM ≥ INR 1M; drive product penetration via cross-sell and up-sell; manage customer satisfaction and service levels; ensure internal and regulatory compliance; activate e-Channels and savings book growth; resolve customer queries and complaints; coordinate with internal teams to meet branch objectives.
Seniority
Mid-level, hands-on IC