Officer, Branch Relationship Manager, Consumer Banking Group
Core
Acquire and engage high-net-worth consumers (AUM >= INR 1M) to drive volume, revenue, and product penetration across ~500 branches in India.
Role type
Branch Relationship Manager (Consumer Banking)
Builds
Deposit accounts, investment portfolios, insurance policies, mortgages, credit cards, and personal loans for individual consumers.
Domain
Consumer Banking / Retail Finance
Required skills
Client acquisition and retention, cross-selling and up-selling, relationship management, regulatory compliance (AML/KYC), risk review, product knowledge, revenue target achievement, customer service excellence
Preferred skills
AMFI/IRDAI/FEDAI/BCSBI certifications, knowledge of local market competition, doorstep banking execution
Technologies
I-Banking, M-Banking, Online MF, Debit Card platforms
Responsibilities
Acquire and upgrade clients to the Treasures segment; deepen wallet share through retention and growth of AUM; ensure activation of e-Channels and savings book growth; resolve customer queries and complaints within agreed TAT; exercise due diligence during client on-boarding; uphold DBS service standards and regulatory compliance.
Seniority
Mid-Senior, hands-on IC