Officer, Customer Service Officer, Consumer Banking Group
Core
Process banking transactions, cash movements, and customer service inquiries for consumer banking products.
Role type
mid-level operations officer (consumer banking)
Builds
transaction processing workflows and customer service resolutions
Domain
consumer banking
Required skills
transaction processing, regulatory compliance, customer service, account management, grievance handling, computer literacy
Preferred skills
banking domain knowledge, relationship building, deadline management
Responsibilities
Process cash and transfer transactions; clear instruments like cheques and drafts; open new accounts; respond to account inquiries and balance requests; address customer grievances within timelines.
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