Customer Care Agent
Core
First point of contact for customers providing support across phone, email, and online channels to resolve concerns and maintain accurate records.
Role type
Customer Care Agent
Builds
Customer support interactions and retention outcomes
Domain
Healthcare
Deliverable
client delivery
Required skills
inbound and outbound call management, email and online chat support, CRM system usage, problem-solving, multitasking, accurate documentation
Responsibilities
Manage inbound and outbound customer calls, respond to enquiries via phone/email/chat, provide accurate product and service information, resolve customer concerns and complaints, maintain accurate customer records in CRM, proactively engage customers for retention, achieve service KPIs, collaborate with internal teams
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