Sr Provider Support Specialist
Core
Senior escalation point for complex, non-routine provider questions in a fast-paced healthcare operations environment, ensuring issues are owned through final resolution.
Role type
Senior IC provider support specialist (healthcare operations)
Builds
End-to-end provider support workflows and operational processes for a multi-state, contracted 1099 provider network
Domain
Healthcare operations / Telehealth
Required skills
Provider support, Healthcare operations, Clinical operations support, Subject-matter expertise in provider workflows, Autonomous workflow management, Pattern analysis for process improvement, Peer mentoring, Compliance and quality standards adherence, Google Workspace, Slack, Ticketing platforms (Zoho Desk), EMR platforms (Healthie, Okta, Confluence)
Preferred skills
Telehealth experience, Multi-state contracted 1099 provider network support
Responsibilities
Serve as senior escalation point for complex provider requests; Coordinate with credentialing, licensing, clinical leadership, quality, IT, and scheduling teams; Analyze recurring issues to identify root causes and improve workflows; Mentor Provider Support Specialists I and II; Maintain operational coverage during evenings, weekends, holidays, and escalations; Uphold compliance and quality standards under pressure.
Seniority
Senior, hands-on IC
