Support Engineer
Core
Lead the HelpDesk team to design, automate, and evolve the regional IT infrastructure, focusing on network architecture, security, and identity management.
Role type
Senior Support Engineer (Infrastructure & Network)
Builds
Scalable and resilient LAN/WAN/SD-WAN networks, secure perimeters, and automated identity/endpoint management systems.
Domain
Enterprise IT Infrastructure, Network Security, Identity Management
Deliverable
infrastructure
Required skills
Network architecture (LAN/WAN/SD-WAN), Firewall management (Fortinet), Identity & MDM administration (JumpCloud/Google Workspace), Scripting (Python/Bash), Monitoring & Observability, Technical leadership
Preferred skills
Aruba networking, CCNA/CCNP, Fortinet NSE4+, Apple ACSP
Technologies
Fortinet (FortiGate, FortiAP), Aruba Central, JumpCloud, Google Workspace, Python, Bash, PRTG, Jira
Responsibilities
Design and implement network infrastructure (LAN/WLAN/WAN) with high availability; Maintain advanced firewall strategies; Optimize MDM and Identity Provider platforms; Develop automation scripts for onboarding/offboarding; Design monitoring and alerting strategies; Lead the L1/L2 engineering team and manage vendor relationships.
Seniority
Senior, hands-on IC with team leadership
