Intake and Assessment Officer (SST)
Core
Coordinate intake, assessment, referral, and service allocation for individuals experiencing mental health challenges and housing instability to support tenancy maintenance and wellbeing.
Role type
Intake and Assessment Officer (Social Support Tenancies Program)
Builds
Pathways to improved housing stability and wellbeing for vulnerable participants
Domain
Social services / Mental health / Housing support
Deliverable
client delivery
Required skills
Intake and assessment, risk assessment, eligibility determination, service coordination, case management, record keeping, stakeholder engagement
Preferred skills
Knowledge of recovery-oriented and person-centred practice, experience in community services or social work
Responsibilities
Conduct intake, eligibility, risk, and comprehensive assessments; Review referrals and determine eligibility, urgency, and prioritisation; Coordinate participant onboarding and service allocation; Facilitate referrals to appropriate internal and external supports; Maintain accurate records, databases, case notes, and reporting requirements; Contribute to positive housing and wellbeing outcomes for participants
Seniority
Mid-level, hands-on IC