Account Manager, Commercial
Core
Drive revenue expansion and upsells for existing eCommerce merchant accounts by selling add-on products and new features.
Role type
Mid-level Account Executive / Account Manager (SaaS)
Builds
Add-on products and new feature sales for the Gorgias platform
Domain
SaaS / eCommerce technology
Deliverable
product features
Required skills
Closing sales, quota attainment, high-volume account management, strategic upselling, data-driven decision making, consultative selling, time management, solutions consulting
Preferred skills
eCommerce merchant experience, startup background, running or advising online stores
Technologies
Gorgias platform
Responsibilities
Own a book of existing eCommerce accounts focusing on expansion and upsells; Drive the full sales cycle from demo to close for add-on and new product sales; Manage a high-velocity inbound pipeline with some outbound outreach; Partner cross-functionally with Customer Success and Product teams to identify automation opportunities; Use data to identify upsell opportunities and prioritize outreach; Continuously optimize sales process to improve deal velocity and hit/exceed quota
