Training Coordinator
Core
Develop talent and maintain service standards in a technology-driven travel environment by delivering training, coaching, and operational support.
Role type
Training Coordinator (BPO/Call Center)
Builds
Training programs, performance improvement plans, and operational support for travel teams
Domain
Travel technology / Business Process Outsourcing
Required skills
Training delivery, performance monitoring, coaching, conflict management, customer support, data analysis, material development, system navigation, organizational skills
Preferred skills
Cryptic GDS workflows, hospitality/lodging operations, SPRK/NDC platforms, video/presentation creation, Asana
Technologies
Zoom, Google Workspace, LMS platforms, Asana, Cryptic GDS, SPRK, NDC platforms
Responsibilities
Deliver new-hire and upskilling training sessions; develop and adapt training materials; monitor performance metrics and quality indicators; create performance improvement plans and provide coaching; manage classroom dynamics and escalate behavioral concerns; provide direct member and partner support via phone, email, and chat; maintain accurate records of interactions; identify opportunities to improve training and operational performance.
Seniority
Individual Contributor, entry-to-mid level