Service Consultant / Reception - Residential Construction
Core
Coordinate maintenance tasks, manage front-desk enquiries, and support homeowners in residential construction.
Role type
Service Consultant / Receptionist
Builds
Residential construction service and maintenance workflows
Domain
Residential Construction
Deliverable
client delivery
Required skills
customer service, reception management, maintenance coordination, homeowner support, inspection scheduling, trade liaison, record keeping, action tracking
Responsibilities
Organize remediation tasks and keep workflows moving; greet visitors, manage calls, and triage inbox; manage homeowner enquiries and provide progress updates; arrange inspections, emergency attendance, and trade bookings; liaise with supervisors, internal teams, and trade partners; upload invoices, quotes, and reports accurately; monitor outstanding items and escalate complex matters; handle phone/email enquiries, documentation, and follow-ups.