Implementation Project Manager
Core
Lead implementation projects for new brands from kickoff to go-live, coordinating cross-functional teams to ensure seamless onboarding.
Role type
Implementation Project Manager
Builds
Onboarding experience for Passport's customer brands
Domain
eCommerce / Logistics / SaaS
Required skills
Project management, stakeholder management, risk mitigation, process improvement, customer relationship management, technical requirements analysis, multi-project coordination, escalation management, tool proficiency (Salesforce, Jira, Baton), eCommerce workflow knowledge
Preferred skills
Startup environment experience, Shopify/BigCommerce/3PL/API knowledge
Technologies
Salesforce, Jira, Baton, Shopify, BigCommerce
Responsibilities
Develop and manage project plans, timelines, and milestones; Coordinate cross-functional stakeholders; Track project action items and manage escalations; Identify and mitigate risks; Document project updates and launch statuses; Build relationships with brands and 3PL partners; Understand customer needs and technical requirements; Contribute to process improvements and templates.
Seniority
Mid-level, hands-on IC