Collections Agent
Core
Managing and resolving early-stage delinquent accounts through communication, negotiation, and compliance.
Role type
Collections Agent
Builds
Repayment plans and account resolutions for consumers
Domain
Financial services / Consumer credit
Deliverable
client delivery
Required skills
Negotiation, skip tracing, regulatory compliance, account analysis, conflict resolution, CRM proficiency
Preferred skills
Associate's or Bachelor's degree, Microsoft Office Suite
Responsibilities
Review and analyze delinquent accounts, Contact clients via phone and email to discuss accounts, Negotiate repayment plans, Document interactions and agreements, Conduct skip tracing activities, Monitor accounts for compliance, Collaborate with internal departments, Maintain knowledge of policies and regulations, Provide customer service, Escalate unresolved issues, Participate in team meetings and training