Business Solution Architect
Core
Design and implement IT service management solutions, risk management frameworks, and project lifecycle strategies to support service operations and management practices.
Role type
Business Solution Architect (IT Service Management & Risk)
Builds
Service Management Policies, Standards, Controls, and Operational Workflows
Domain
IT Service Management (ITIL), Risk Management, Cloud Technologies
Required skills
ITIL processes, Risk Management frameworks, Project lifecycle management, Cloud technologies, Operational execution, Analytical decision-making
Preferred skills
Service Management Practice Leadership, Service Operations Management
Technologies
Cloud platforms, ITIL tools, Risk management software
Responsibilities
Define and maintain Service Management policies, standards, and controls; Lead Service Management practices; Manage Service Operations workflows; Execute multi-stream operational projects; Analyze business risks and implement mitigation strategies.
Seniority
Mid-Senior, hands-on IC
