Application Support Technician
Core
Provide Tier-2 support and maintenance for business-critical applications and enterprise tools, ensuring system reliability and availability.
Role type
Application Support Technician
Builds
Maintains production availability of client/server applications and enterprise tools
Domain
Enterprise IT / Managed Services
Required skills
Troubleshooting, analytical skills, database administration, Windows/Linux environment support, application maintenance, incident escalation, technical documentation
Preferred skills
Microsoft Windows Server administration, SQL Server administration, .NET application support, MySQL administration, Red Hat Linux administration, Drupal knowledge, Active Directory administration, AWS/Azure familiarity, ITIL knowledge
Technologies
MSSQL, open-source databases, Windows, Linux, Microsoft Windows Server, SQL Server, .NET, MySQL, Red Hat Linux, Drupal, Active Directory, AWS, Azure
Responsibilities
Provide day-to-day Tier-2 support and maintenance for business applications and enterprise tools; Troubleshoot application issues, identify root causes, and escalate complex incidents; Perform administration and troubleshooting across MSSQL and open-source databases; Support application releases, upgrades, configuration changes, and deployments; Respond to application-related queries from users across different locations; Maintain technical documentation, system reports, and knowledge-base content; Participate in a rotating 24/7 on-call schedule
Seniority
Mid-level, hands-on IC