Werkstudent:in Customer Success Manager (w/m/d)

Berlin💼 Full-time🗓 2026-09-28 → 2026-09-30

Core

First point of contact for customer inquiries and requests via phone and email, focusing on reliable handling of incoming communications within a team.

Role type

Customer Success Manager (Student)

Builds

Integrated decentralized energy solutions (solar, storage, EV charging, heat pumps) and the Enpal.One+ AI platform

Domain

Renewable energy / Energy management

Deliverable

client delivery

Required skills

Customer service, phone communication, email management, teamwork, product/process learning, problem-solving

Preferred skills

Empathy, solution-oriented mindset, positive attitude, reliability

Technologies

Enpal.One+ platform, Smart Meter, Wallbox, Photovoltaic systems

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About Enpal

Enpal is transforming its ERP landscape from a traditional D365 F&O setup into an Agentic Enterprise, a clean D365 core with an AI-native execution layer on top. AI-native product squads, organized by E2E process domain (D2O, O2C, P2P, SCE, R2R, MDG), replace traditional workstream towers. Each squad includes a Business Intent Owner (BIO), a Technology Orchestrator, Context Engineers, and Harness Engineers. This role sits in the Finance (R2R, O2C, MDG) squad and is a core contributor to building the agentic operating model that will power Enpal at scale.