Customer Support Administrator
Core
On-site and office-based support for a new online booking platform used by the public to book parks and reserves.
Role type
Customer Support Administrator
Builds
Public access to a digital booking system for local government parks and reserves
Domain
Local Government / Public Sector
Deliverable
client delivery
Required skills
Customer service, digital platform navigation assistance, community engagement, data recording and feedback analysis, administrative support
Preferred skills
Experience with TechOne, Content Manager/TRIM, Authority, or Pathway systems
Responsibilities
Support public users with the online booking platform, respond to enquiries via phone/email/in-person, provide on-site support at parks, act as a concierge and system ambassador, record customer feedback to improve service
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