Servicenow Specialist
Core
Configure, enhance, and support the ServiceNow platform for the AMP account, focusing on ITSM modules, automations, and integrations.
Role type
ServiceNow Platform Specialist (ITSM focus)
Builds
ITSM workflows, automations, and integrated solutions for the AMP account
Domain
IT Service Management (ITSM) and Enterprise Service Management (ESM)
Required skills
ServiceNow platform administration, ITSM module configuration, Flow Designer, Business Rules, REST API integration, CMDB management, platform upgrades
Preferred skills
Experience with ServiceNow MID Server, Integration Hub, security governance standards
Technologies
ServiceNow, Flow Designer, REST APIs, Integration Hub, MID Server, CMDB
Responsibilities
Configure and support ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalogue); Develop and maintain workflows, automations, and scripts; Support CMDB data quality and relationships; Develop and support integrations; Perform platform administration and troubleshooting; Support platform upgrades and testing; Collaborate with stakeholders to deliver solutions; Ensure compliance with security and governance standards
