Senior Program Manager, Vendor and Scaled Operations

💼 Full-time💰 $130,100–$130,100🗓 2026-09-25 → 2026-09-30

Core

Own Thumbtack's vendor and outsourced delivery strategy, governance, and scaled operations portfolio for Service Operations.

Role type

Senior Program Manager (Vendor & Scaled Operations)

Builds

Vendor/BPO strategy, governance models, and scaled delivery infrastructure for home service operations.

Domain

Home services / Service Operations / Outsourcing

Required skills

Vendor relationship ownership, make-versus-buy strategy, portfolio prioritization, SLA and scorecard architecture, change management, AI/automation integration

Preferred skills

Experience with multiple vendors/sites, transition management, PMP/PgMP certification

Technologies

Jira, Linear, Coda, Smartsheet

Responsibilities

Own vendor sourcing decisions and capacity strategy; design governance frameworks (SLAs, QBRs, escalation paths); manage multi-party program portfolios; build measurement frameworks for cost and quality; align senior leaders on tradeoffs; institutionalize automation and standards.

Seniority

Senior, hands-on IC with strategic ownership

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About Thumbtack

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About The Applied Sci