Senior Product Manager, Customer Engagement & Digital Foundations
Core
Own the strategy, roadmap, and delivery of products that strengthen customer engagement, increase self-service, and drive long-term retention for a digital financial services company.
Role type
Senior Product Manager (Customer Engagement & Digital Foundations)
Builds
Scalable digital products, AI-enabled customer experiences, and reusable digital foundations for web, mobile, and digital platforms.
Domain
Fintech / Digital Payments / Financial Services
Deliverable
product features
Required skills
Product strategy and roadmap ownership, product discovery and validation, cross-functional partnership with Engineering and Design, AI and automation integration, data-driven decision making, stakeholder management, risk management, agile product management.
Preferred skills
Experience in mobile app development for financial services, expertise in agentic and ambient AI, commercial acumen, experimentation and market research.
Technologies
AI-enabled products, automation, agentic experiences, new digital commerce models
Responsibilities
Define and execute product strategy and roadmap; lead product discovery, validation, and delivery; partner with Engineering and Design to deliver secure, scalable experiences; identify opportunities to embed AI capabilities; use customer insights and analytics to inform decisions; define success measures and monitor performance; manage product risk and compliance; build reusable digital capabilities; champion a culture of experimentation.
Seniority
Senior, hands-on IC