Associate Director, Client Services
Core
Senior client services leadership role managing and growing high-value client relationships in a performance marketing environment, acting as a strategic advisor to connect marketing performance to business outcomes.
Role type
Senior IC client services director
Builds
Client retention, revenue growth, and strategic account plans
Domain
Digital marketing / Performance marketing
Deliverable
client delivery
Required skills
Strategic thinking, performance analysis, relationship management, risk identification, cross-functional collaboration, upsell/cross-sell strategy, process improvement, industry insight translation
Preferred skills
None stated
Technologies
Google Ads, Meta Ads, Google Analytics, CRM systems
Responsibilities
Lead client strategy across a portfolio of important accounts; Analyze paid media and marketing performance by triangulating data from platforms; Serve as a trusted advisor and senior point of contact for clients; Monitor client health and feedback to identify churn risks; Own client retention and revenue growth by identifying upsell opportunities; Partner with delivery teams to develop rolling plans balancing performance and margins
Seniority
Senior, hands-on IC