Ride & Experience Lead
Core
Lead the Ride & Experience team to deliver safe, engaging, and memorable guest experiences at SEA LIFE Sydney Aquarium while ensuring operational excellence.
Role type
Senior IC operations lead (attractions)
Builds
Daily attraction operations and seasonal guest experiences
Domain
Tourism / Hospitality / Aquatic attractions
Deliverable
product features
Required skills
Team leadership and development, Guest service management, Operational planning and deployment, Stakeholder management, Health and safety compliance, Problem-solving
Preferred skills
Experience in attractions, tourism, or hospitality, Commercial awareness, Continuous improvement mindset
Responsibilities
Lead, coach, and develop a high-performing team; Champion guest service standards and drive customer satisfaction; Manage daily staffing requirements and roster planning; Collaborate with Animal Care, Operations, Retail, and F&B teams; Identify opportunities to improve operational efficiencies and guest experiences.
Seniority
Senior, hands-on IC