Payroll Program Manager
Core
Design strategy, processes, and metrics for Arketa's embedded payroll offering while serving as a senior support point for partners.
Role type
Senior IC program manager (embedded payroll)
Builds
Embedded payroll onboarding playbooks, support processes, and documentation for wellness studio partners
Domain
Fintech / HR tech / Payroll
Required skills
Program/project management, process design, people management, stakeholder management, ambiguity navigation, payroll/benefits domain knowledge
Preferred skills
Fintech/HR tech/payroll industry experience, team leadership
Technologies
N/A
Responsibilities
Design onboarding playbooks and support triage processes; define handoff criteria and track operational metrics; manage relationships with payroll infrastructure partners; coach Implementation Account Managers and Payroll Specialists; translate customer pain points to Product and Engineering
Seniority
Senior, hands-on IC with team management
