Implementation Consultant, Digitary (Canada)
Core
Manage multiple, fast-paced implementations of Instructure's learning products across Canada, acting as a trusted advisor to define scope, ensure technical feasibility, and deliver on time.
Role type
Senior Implementation Consultant (SaaS/LMS)
Builds
Production implementations of Learning Management Systems (LMS) and related integrations for educational institutions.
Domain
Education Technology (EdTech), SaaS, Learning Management Systems
Required skills
Project management, SaaS implementation, API integration, XML document overlays, stakeholder management, bilingual communication (English/French), SSO configuration
Preferred skills
PMP or CAPM certification, LMS industry experience, technical support background
Technologies
Salesforce, XML, SSO, APIs
Responsibilities
Manage implementation projects of standard complexity; Guide customers through technical requirements for SSO, API, and XML integrations; Collaborate with engineering to create XML document overlays; Track and manage milestones in Salesforce; Report and escalate potential risks or issues.
Seniority
Mid-Senior, hands-on IC