IT/OT Support Engineer
Core
Provide Level 1/2 IT and OT support for customer sites, ensuring availability, performance, and security of core systems and networks.
Role type
IT/OT Support Engineer (Level 1/2)
Builds
Windows workstations, laptops, mobile devices, peripherals, and Microsoft 365 services
Domain
Energy management and systems integration
Deliverable
client delivery
Required skills
Windows endpoint troubleshooting, Microsoft 365 administration (Entra ID, Intune, Exchange, Teams), networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VLANs, VPNs), incident and problem resolution, documentation
Preferred skills
Tertiary qualifications in IT, Computer Science, or Engineering
Technologies
Windows, Microsoft 365, Entra ID, Intune, Exchange, Teams
Responsibilities
Provide Level 1/2 support for end-user devices, applications, and access issues; Build, configure, deploy, and support Windows workstations, laptops, mobile devices, and peripherals; Administer Microsoft 365 services including user provisioning and basic policy troubleshooting
Seniority
Junior to Mid-level, hands-on IC