Business Operations
Core
Solving pressing business issues through strategic and operational work to shape Plaid's operations across revenue lines and critical partnerships.
Role type
Senior Business Operations Manager (Strategy & Ops)
Builds
Operating rhythms, dashboards, metrics, and cross-functional initiatives for Product and GTM
Domain
Fintech / Payments / High-growth SaaS
Deliverable
dashboards & analysis
Required skills
Strategic planning, operational management, data analysis, cross-functional leadership, ambiguity management, AI tool utilization
Preferred skills
SQL, Tableau, Fintech domain knowledge, Payments experience, High-growth SaaS experience
Responsibilities
Driving strategic and operational agendas for Product or GTM organizations; Owning foundational operating rhythms (monthly reports, QBRs, OKRs, KPIs); Building dashboards and metrics for leadership visibility; Partnering on product strategy including pricing and go-to-market; Utilizing AI tools and agents as a force multiplier