Engineering Manager, Trust & Safety

San Francisco💼 Full-time💰 $264,000–$264,000🗓 2026-09-23 → 2026-09-29

Core

Lead a team of four engineers to build and scale billing, fraud, and outbound telephony systems for a Voice AI platform.

Role type

Engineering Manager (Trust & Safety)

Builds

Billing, pricing, packaging, fraud detection, and outbound telephony services

Domain

Voice AI, Telecommunications, Financial Systems

Required skills

Engineering management, team coaching, performance management, system architecture, code review, incident response, product partnership

Preferred skills

Billing systems experience, AI/ML expertise, trust and safety, fraud/risk, voice/telephony, scaling new teams

Technologies

None explicitly stated

Responsibilities

Lead team of four engineers, partner with Product Manager to set priorities, strengthen operating rhythm and on-call practices, own service reliability and incident response, guide architecture and code reviews, build actionable development plans

Seniority

Senior, hands-on IC with people leadership

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About Vapi

Vapi is scaling fast, and the CEO's time is the company's scarcest resource. We're hiring a Chief of Staff to be a true force multiplier: someone who can take an ambiguous, high-stakes problem, run it to ground, and either solve it directly or stand up the team and process to solve it. This is not a scheduling or note-taking role. It's a role for a builder who wants to operate at the center of the company, touch every function, and grow into a broad operating leader. If you've founded something, been a founding employee, or thrived in the chaos of an early-stage company, you'll feel at home he