Enterprise Application Specialist
Core
Frontline support and resolution of incidents and service requests for TechnologyOne (OnCouncil) systems, specifically Ci Anywhere and Ci environments, within a local council.
Role type
Enterprise Application Specialist (ICT Application Support Officer)
Builds
Supports key business systems across council operations
Domain
Public Sector / Enterprise Resource Planning (ERP)
Deliverable
client delivery
Required skills
TechnologyOne OnCouncil support, Ci Anywhere (CiA) environment support, workflow configuration (BPAs), permissions management, integrations, process analysis, UAT support, ITIL-based incident/problem/change management, SaaS/cloud application support, access reviews and permissions governance
Preferred skills
Experience with legacy Ci environments, vendor management, process improvement
Technologies
TechnologyOne, OnCouncil, Ci Anywhere, Ci
Responsibilities
Resolve incidents and service requests related to TechnologyOne systems, configure and support application workflows and integrations, gather and document business and technical requirements, analyze processes to identify improvement opportunities, support testing cycles (UAT, regression, integration), maintain application documentation and support procedures, manage access reviews and risk remediation
