Scrum Master (Jr/Mid Level)
Core
Facilitate Agile delivery for Voice and Chat digital teams, ensuring smooth workflow from backlog to release.
Role type
Mid-level Scrum Master
Builds
Voice and Chat digital product features
Domain
IT / Digital Channels
Required skills
Sprint management, Scrum ceremony facilitation, backlog refinement, impediment removal, Agile metrics analysis, stakeholder communication, Agile tool proficiency
Preferred skills
Contact center domain experience, Consumer benefits domain knowledge
Technologies
Aha!, Jira, Azure DevOps
Responsibilities
Own end-to-end sprint management, Facilitate Scrum ceremonies, Partner with Product Owners on backlogs, Act as escalation point for blockers, Track and analyze Agile performance metrics, Coach teams on Agile principles
Seniority
Mid-level, hands-on IC
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