Customer Solutions Specialist
Core
Support customers experiencing financial challenges by providing tailored solutions and managing accounts to achieve positive outcomes.
Role type
Customer Solutions Specialist (Collections/Account Management)
Builds
Customer accounts and resolution plans for non-bank lenders
Domain
Financial Services / Lending
Deliverable
client delivery
Required skills
customer service, collections, account management, communication, negotiation, problem-solving, sound judgement, compliance awareness, risk management
Responsibilities
Support customers experiencing financial challenges, manage customer accounts and proactive follow-up, assess customer circumstances and recommend next steps, work collaboratively with internal stakeholders, manage customer interactions per company policies and regulatory requirements, identify opportunities to improve processes and enhance customer experience