Senior Customer Solutions Engineer
Core
Act as a technical expert to guide enterprise customers on integrating Luminance's AI contract intelligence platform into their existing business systems.
Role type
Senior Customer Solutions Engineer (SaaS Integration)
Builds
Seamless integration workflows connecting Luminance's platform with customer applications like Salesforce, ServiceNow, and Slack.
Domain
LegalTech / Enterprise SaaS / AI
Deliverable
production ML models
Required skills
Software development, system integration, API/SDK development, JavaScript, NodeJS, Python, technical documentation, customer-facing technical consulting
Preferred skills
Experience in AI or Cybersecurity, prior work with developer/technical personas
Technologies
Salesforce, ServiceNow, Slack, JavaScript, NodeJS, Python
Responsibilities
Collaborate with sales and success teams to convert prospects by demonstrating integration benefits; build custom integrations for customers; develop reusable toolkits, APIs, and SDKs; create and maintain API documentation and reference architectures; resolve technical integration issues; gather developer feedback to improve tools.
Seniority
Senior, hands-on IC