Bilingual Training and Implementation Analyst - Bahasa and English
Core
Qualify customer requirements, provide technical implementation for SiteMinder products, and deliver training to hotel customers globally.
Role type
Implementation and Training Analyst
Builds
Customer implementations and training sessions for SiteMinder's cloud platform
Domain
Hospitality technology / Cloud platform
Deliverable
client delivery
Required skills
Technical implementation, customer training delivery, requirement qualification, process adherence, issue resolution, SLA management
Preferred skills
Process improvement, knowledge base contribution, team support
Technologies
SiteMinder products
Responsibilities
Qualify customer requirements and identify setup needs; Provide technical implementation and set customers live; Deliver training via telephone, Skype, or face-to-face; Communicate support procedures; Manage daily caseloads and prioritize VIP clients; Resolve customer issues proactively; Establish and meet customer expectations and SLAs; Contribute to shared knowledge base.
Seniority
Individual Contributor