FedRamp Customer Success Manager
Core
Strategic Customer Success Manager for U.S. federal customers in FedRAMP-authorized environments, ensuring adoption, value realization, and compliance with federal security standards.
Role type
Senior Customer Success Manager (Public Sector/FedRamp)
Builds
Digital forensics and investigative software solutions for government agencies
Domain
Digital Forensics, Incident Response (DFIR), Federal Government Security (FedRAMP)
Required skills
Strategic account management, executive stakeholder engagement, FedRAMP compliance knowledge, digital forensics domain expertise, Salesforce/Gainsight proficiency, cross-functional leadership
Preferred skills
CCST/CCNA certification, CFCE/GCIHA certifications, Magnet product certifications, active U.S. Government Security Clearance
Technologies
Magnet Forensics platform, Salesforce, Gainsight
Responsibilities
Own executive-level relationships with C-suite stakeholders, lead complex onboarding and adoption lifecycles, drive retention and expansion strategies, act as subject-matter expert on DFIR workflows, coordinate cross-functional teams for risk mitigation and value delivery
Seniority
Senior, hands-on IC with strategic leadership