Head of Fulfilment & Unified Distributed Order Management
Core
Define and deliver the enterprise-wide Distributed Order Management (DOM) strategy, overseeing platform selection, implementation, and continuous improvement to optimize order orchestration across multi-channel retail operations.
Role type
Senior leadership (Head of Fulfilment & Unified Distributed Order Management)
Builds
Unified distributed order management platforms and enterprise-wide fulfilment capabilities
Domain
Retail, Supply Chain, Distributed Order Management (DOM)
Required skills
Distributed Order Management (DOM) strategy, Platform selection (IBM Sterling, Manhattan, Fluent Commerce), Supply chain operations, Omnichannel fulfilment, Vendor management, Executive stakeholder management, Team leadership, Financial governance (Capex/Opex), Legacy system modernization
Preferred skills
Multi-brand retail experience, Post-acquisition technology integration, Cloud architecture awareness, Global technology governance
Technologies
IBM Sterling, Manhattan Associates, Fluent Commerce, WMS, ERP, CRM
Responsibilities
Own the enterprise-wide DOM strategy and roadmap; Lead the evaluation and selection of DOM platforms; Drive implementation from design through deployment; Design unified fulfilment processes across multiple brands; Lead a team of 2–5 direct reports; Manage IT Capex and Opex within remit
Seniority
Senior, hands-on IC with strategic leadership scope