Student Experience Associate
Core
Support Mandarin-speaking students and families throughout their academic journey, acting as a primary point of contact for personalized support and problem-solving.
Role type
Student Experience Associate (Chinese market)
Builds
Scalable student support processes and onboarding/orientation activities for the Chinese market
Domain
International education / Student services
Deliverable
client delivery
Required skills
Mandarin (fluent), English (fluent), relationship building, problem-solving, administrative management, cross-functional collaboration, adaptability, empathy, time management
Responsibilities
Provide responsive support to students and parents; build trusted relationships; conduct regular check-ins; manage administrative processes (subject changes, withdrawals, re-enrolments); run and localise onboarding/orientation processes; collaborate with internal teams to resolve issues and improve support systems
