Student Experience Associate – Mandarin-Speaking
Core
Provide personalized support, onboarding, and administrative management for Mandarin-speaking students and families to ensure positive academic outcomes.
Role type
Student Experience Associate (Customer Success/Operations)
Builds
Student support processes and onboarding workflows for the Chinese market
Domain
Education Technology (EdTech)
Deliverable
client delivery
Required skills
Fluent Mandarin, Fluent English, Problem-solving, Remote work independence, Time management, Adaptability, Technological confidence, Organization
Responsibilities
Respond to student and family inquiries via WhatsApp, email, and Zoom; Manage administrative tasks like subject changes and withdrawals; Lead onboarding and orientation sessions; Collaborate with academic and product teams to resolve challenges; Improve support processes based on feedback.
