Junior System Analyst
Core
First-line support for Microsoft Dynamics 365 Finance & Operations and key applications supporting 30+ retail stores.
Role type
Junior System Analyst (IT Support)
Builds
Troubleshooting, maintenance, and documentation for retail store operations.
Domain
Retail / Enterprise Resource Planning (ERP)
Deliverable
dashboards & analysis
Required skills
SQL (basic queries), Microsoft Dynamics 365 F&O, ITIL processes, system testing, business requirements gathering
Preferred skills
ERP system exposure, application integrations knowledge, software testing processes
Responsibilities
Log and resolve support tickets, run SQL queries for issue resolution, assist in system monitoring and data corrections, support user training and documentation, participate in system testing and UAT, contribute to knowledge base articles
Seniority
Junior, hands-on IC
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