Dispute Resolution Officer
Core
Manage workers' compensation disputes from end to end, representing EML at the South Australian Employment Tribunal to achieve positive outcomes for injured workers and employers.
Role type
Dispute Resolution Officer (Workers Compensation)
Builds
Fair, timely, and effective dispute resolution outcomes for injured workers and employers
Domain
Insurance / Workers Compensation / Legal Dispute Resolution
Deliverable
client delivery
Required skills
dispute resolution, negotiation, critical thinking, stakeholder relationship management, legal compliance, case law analysis
Preferred skills
tertiary studies in legal/mediation, customer service experience, problem-solving, decision-making
Responsibilities
Manage workers' compensation disputes lodged with the South Australian Employment Tribunal from end to end; Review reconsiderations, attend tribunal proceedings and participate in stakeholder meetings; Build and maintain strong relationships with workers, employers, legal representatives, and internal stakeholders; Provide technical advice and collaborate with claims and legal teams; Maintain accurate claim records and ensure compliance with legislation and scheme requirements; Stay up to date with relevant case law, legislative changes and industry developments.
