Forward Deployment Engineer
Core
Own end-to-end rollouts of AI voice and communication platform setups for SMEs, acting as the technical bridge between product and customer deployments.
Role type
Senior IC Forward Deployment Engineer (AI/LLM)
Builds
Production setups for AI assistants, including workflows, logic, data flows, prompts, guardrails, and integrations with third-party systems.
Domain
AI voice and communication platforms for SMEs
Deliverable
production ML models
Required skills
LLM-based systems (prompting, tool use, RAG, evaluation), API/webhook integrations, TypeScript or Python, cloud deployment and observability, debugging live issues, building reusable deployment playbooks
Preferred skills
Voice or telephony integrations, workflow automation tools, SQL, monitoring/tracing, GDPR/privacy considerations
Technologies
TypeScript, Python, APIs, webhooks, OAuth, API keys, LLMs, RAG
Responsibilities
Translate customer requirements into robust production implementations; Lead production rollouts of AI assistant setups; Implement integrations with third-party systems via APIs and webhooks; Develop features and glue code to map customer use cases to production systems; Debug live issues across calls, flows, and data; Build reusable templates and deployment playbooks; Maintain feedback loop into product by surfacing pain points and feature gaps